FAQ
I am a company, how can I ask for the invoice?
Make your purchase inside this e-commerce website and send an email separately to info@magnogaudiofirenze.it indicating the company name, address, VAT number and if you are an Italian company, also pec and unique code.
In case of purchase in non-EU countries, why are the transport costs high?
Packages that have to reach destinations very far from Italy (extra-European countries) are shipped by air shipment. Sending a package by air that contains perfumes and therefore alcoholic substances requires very complex packaging and specific documentation which obliges us to apply higher shipping rates than in European Union countries. For more information on shipping to your country of origin contact us by email on info@magnogaudiofirenze.it
PRODUCTS
Do Magno Gaudio Firenze products contain chemical elements?
We choose and select the best essences on the global market. Some of these are natural, while others - to counter the extinction of increasingly rare species of flowers and animals - are artificially reproduced in the laboratory. All of our products are designed to benefit the homes and lives of our consumers!
How long does a fragrance last?
It depends on several factors, natural or otherwise: size and temperature of the environment in which it is located, exposure to the sun and ventilation. For a longer life, it is advisable to always keep the liquid at the height of the curvature of the bottle.
How to choose the most suitable personal fragrance?
By purchasing the Discovery set it is possible to receive a small quantity of the six personal perfumes of the collection. After trying them on the skin and testing them, you can choose the fragrance that suits you best.
How to choose the right size for the room diffuser?
To choose the right size of the bottle it is important to start from the size of the room you want to perfume. There are two different sizes of Magno Gaudio Firenze diffusers, 200 and 500 ml.
Where is the best place to place the room perfume bottle?
At a man's height. For medium-sized rooms, it is better in the centre of the room, for larger rooms two or more bottles placed on opposite sides.
How often do I need to turn the room diffuser sticks?
Turn all or part of the sticks, one or more times a day, to adjust the intensity of the essence.
Is it possible to reuse the same bottle with the refill of a new home fragrance?
Yes, only after having thoroughly washed it first with water, then with alcohol and finally dried.
Where are Magno Gaudio Firenze personal perfumes and home fragrances made?
All our fragrances are designed and produced in Florence.
ORDERS
Do I need to be registered on the Magno Gaudio Firenze website to make purchases?
Yes, you need to be registered.
How can I get help with an order?
Contact our Customer Service at the following n. by phone: +39 0559367202, or write to us at: info@magnogaudiofirenze.it
What to do if you buy the wrong item?
Promptly contact our Customer Service, by email at the address: info@magnogaudiofirenze.it, always indicating the order number.
REGISTRATION
What are the advantages of being registered on the Magno Gaudio Firenze website?
By registering on our site you can edit and save all your data, stay up to date on the Magno Gaudio Firenze world and create a wishlist with your favorite products.
Is it possible to recover the password to access your account?
To reset your password, simply consult the section dedicated to the account.
PAYMENTS
Is it safe to buy on the Magno Gaudio Firenze website?
Yes, purchases on the Magno Gaudio Firenze website are safe and guaranteed.
How can you pay on the Magno Gaudio Firenze website?
You can pay by choosing between: Credit Card, Paypal or Bank Transfer.
Is it possible to pay on delivery?
No, we do not accept payments by cash on delivery.
DELIVERY
Where are the orders shipped from?
All orders are shipped from our warehouse in Florence.
Is it possible to track the shipment of my order?
As soon as the order is shipped, you will receive an email in which you will find the shipping number, thanks to which you can track your package.
What are the shipping times?
In Italy, orders are delivered on average within 3-4 working days.
In Europe, orders are delivered on average within 5-6 working days. In non-EU countries, delivery depends on the country.
What are the shipping costs?
In Italy, shipping is free for orders over € 100, otherwise the shipping cost is € 9.
Abroad, shipping is free for orders over € 300, otherwise the shipping cost depends on the type of country.
RETURNS AND REFUNDS
Is it possible to return the products purchased on the Magno Gaudio Firenze website?
Yes, if you are not satisfied with the products purchased, you can return them at your expense, within 14 days from the date you received the order. For more details you can consult the section dedicated to returns on the page dedicated to our general conditions of sale.
When is the refund made?
Once we have received the returned goods at our warehouses in Florence, we will issue the refund in your favor.