FAQ

I am a company, how can I ask for the invoice?

In case of purchase in non-EU countries, why are the transport costs high?

PRODUCTS

Do Magno Gaudio Firenze products contain chemical elements?

How long does a fragrance last?

How to choose the most suitable personal fragrance?

How to choose the right size for the room diffuser?

Where is the best place to place the room perfume bottle?

How often do I need to turn the room diffuser sticks?

Is it possible to reuse the same bottle with the refill of a new home fragrance?

Where are Magno Gaudio Firenze personal perfumes and home fragrances made?

ORDERS

Do I need to be registered on the Magno Gaudio Firenze website to make purchases?

How can I get help with an order?

What to do if you buy the wrong item?

REGISTRATION

What are the advantages of being registered on the Magno Gaudio Firenze website?

Is it possible to recover the password to access your account?

PAYMENTS

Is it safe to buy on the Magno Gaudio Firenze website?

How can you pay on the Magno Gaudio Firenze website?

Is it possible to pay on delivery?

DELIVERY

Where are the orders shipped from?

Is it possible to track the shipment of my order?

What are the shipping times?

What are the shipping costs?

RETURNS AND REFUNDS

Is it possible to return the products purchased on the Magno Gaudio Firenze website?

When is the refund made?