Terms & conditions

General conditions of the contract for the sale of the Products and for the provision of the Services on the Magnogaudiofirenze.it website

The offer and sale of Products, as well as the provision of the Services, on our E-commerce site https://magnogaudiofirenze.it ("the Site") are governed by these General Terms and Conditions, which, together to the order form, constitute the contract (hereinafter the "Contract") governing the relations between the site owner, ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA with registered office: Via Montebello 84, operational headquarters: via Maggio 45r p. VAT: 05474930483 cod. fisc: FSCLCU65S03D612F REA: FI- 549405 PEC: luca.fisichella@pec.it email info@magnogaudiofirenze.it Tel. +39 0559367202 ("the Seller") and the customer ("Customer").

These General Conditions are drawn up in compliance, in particular, with the legislation on distance contracts between professionals and consumers pursuant to Legislative Decree n. 206/2005 ("Consumer Code"), of Legislative Decree n. 70/2003 (Implementation of Directive 2000/31 / EC relating to certain legal aspects of information society services in the internal market, with particular reference to electronic commerce) and Legislative Decree n. 59/2010 and subsequent amendments

The user can download these General Conditions from the following link.

The Contract is subject to modifications by ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA, it being understood that, in the relationship with the Customer, the rules provided for by the Contract published on the Site will be applied at the time the order is placed by the Customer.

The Customer can request any information directly on the Site in the following section https://magnogaudiofirenze/en/contact.
The languages available to conclude the Contract are: Italian, English.

1. Definitions

The terms and phrases listed below have the meaning indicated below, it being understood that the terms defined in the singular are also defined in the plural and vice versa:

“Reserved Area”: means that part of the Site, given for exclusive use to the Customer, through which the same can, after authenticating with their Account, access specific functions made available by ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA;

“Client”: means any Consumer who purchases one or more Products through E-commerce, acting in accordance with the contract;

“Consumer”: indicates any natural person who acts on the Site for purposes unrelated to any entrepreneurial, industrial, commercial, craft or professional activity carried out, with an age greater than or equal to 18 years;

“E-commerce site”: means the virtual shop accessible via the URL https://magnogaudiofirenze.it through which you can purchase the Products;

“Order form”: indicates the document containing the indication of the Products chosen by the Customer, as well as the determination of the price and the method of payment;

“Parts”: jointly means ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA and the Customers;

“Products”: means the items offered on the Site for the purpose of their sale.

“Services”: means the services offered free of charge by ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA to Customers through the Site.

2. Object of contract

The Contract governs and regulates the online sale of Products and Services by ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA towards the Customer.

The essential characteristics of the Products are presented on the Site within each product sheet. The images, colors and textures of the Products offered for sale reproduce as faithfully as possible the real characteristics of the Products but may not correspond perfectly to reality, also for technical reasons. These representations are for illustrative purposes only to present the products for online sale, without any guarantee or commitment on the part of ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA about the exact correspondence of the image represented on the Site with the Products delivered to the Customer. Consequently, ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA cannot be held responsible for any inadequacy of the images of the Products represented on the site.

ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA offers its Products for sale exclusively to its Customers who are Consumers; if he is not a Consumer, we invite the Customer to refrain from purchasing Products through the Site. ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA offers for sale its Products both to Customers who qualify as Consumers, and to Customers who do not qualify as Consumers; if the Customer does not fall within the definition of Consumer, we invite the Customer to contact us, following the instructions at the following URL: https://magnogaudiofirenze/en/contact.

In consideration of its commercial policy, ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA reserves the right not to process orders from subjects other than Consumers or orders that do not comply with its commercial policy, or that appear anomalous or fraudulent, at its sole discretion judgement, even without providing any notice to the Customer.

In any case, ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA reserves the right not to accept orders that appear anomalous in relation to the quantity of Products purchased or the frequency of purchases made.

The resale, rental, leasing or transfer for any reason whatsoever or for any commercial and / or professional purpose of the Products purchased on the Site is expressly prohibited.

Without prejudice to mandatory provisions of law, if the purchased Product is destined for markets in countries outside the European Union, it will be the Customer's responsibility to communicate in writing to ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA all the regulations applicable to the Product in the country of destination, including technical specifications, also relating to product safety, and customs and import regulations. The Customer assumes sole responsibility for any non-compliance of the Product with the aforementioned regulations.

ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA makes available, free of charge, its Services such as:

free registration to scheduled events of ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA, upon acceptance of particular contract conditions;
tracking of purchases made by the User and archiving of the related purchase history;
the creation and storage of preferences expressed by the User ("wish list").

If the Customer does not proceed to register as required pursuant to the following clause 3.1. of the Contract, the Customer will not be able to use the Services made available by ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA and, therefore, the relative obligations of the Contract will not apply.

3. Conclusion of the Agreement

3.1. Purchase products without registration: the Customer may proceed with the purchase of the Products on the Site without registering.

The unregistered customer will not be able to use the free services referred to in art. 2 of these conditions and at the next purchase you will have to re-enter the data at the time of transmission of the order form.

The Customer is in any case required to read the Contract paying particular attention to the clauses governing the right of withdrawal. The Customer may print a paper copy of the Agreement and store a further copy on a durable medium to store the information personally addressed to him, in order to be able to access it in the future for a period of time appropriate to the purposes for which they are intended and which allows reproduction. identical to the information stored there.

To proceed with the purchase of Products and/or Services on the Site, the Customer must fill out the Order Form in electronic format and send it to ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA, electronically, following the instructions given from time to time.

Prima di procedere alla trasmissione del Modulo d’ordine, il Cliente è tenuto ad individuare e correggere eventuali errori di inserimento dei dati immessi. Qualora i dati non fossero conformi, è possibile procedere con la modifica. In ogni caso, al fine di una più ampia tutela del Cliente, ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA trasmetterà al Cliente via email una ricevuta dell’ordine d’acquisto, contenente un riepilogo delle informazioni già contenute nel Modulo d’ordine, e copia del Contratto stesso, a mezzo email. A tal riguardo, il Cliente è tenuto a verificare l’avvenuto ricevimento di tale documentazione, visionando, se necessario, la propria casella di posta indesiderata.

Il Cliente ha altresì l’onere di verificare il prezzo finale di vendita prima di inoltrare il relativo Modulo d’ordine, fermo restando che il prezzo applicato al prodotto sarà quello indicato sul Sito al momento dell’effettuazione dell’ordine da parte del Cliente. Qualora il Cliente noti qualsivoglia irregolarità, sarà tenuto a comunicarlo prontamente a ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA .

Con la trasmissione del Modulo d’ordine il Cliente conferma di aver compreso ed accettato il Contratto, nonché le ulteriori informazioni contenute nel Sito.

The Contract will be considered concluded when ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA will receive, electronically, the correctly completed Order Form, sent by the Customer and, after verifying the successful outcome of the payment, will send the Customer the receipt of the order.

4. Safety

Only the Customer must use the registration and access credentials to the Reserved Area. The credentials must not be disclosed to third parties. The Customer undertakes to keep them secret and to ensure that no third party has access to them, adopting all appropriate security measures in order to minimise the risks of unauthorised, unauthorised or non-compliant access to their Reserved Area.

The Customer undertakes to promptly inform ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA if he suspects improper use, unauthorised or unauthorised access to his Reserved Area.

ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA reserves the right to verify that the email in the archive is correct, by sending an appropriate email to the Customer and requesting the relative opening and consultation of the link contained in the email itself.

The Customer guarantees that the personal information provided during the registration procedure as well as subsequently is complete and truthful.

5.Availability of Orders

In correspondence with each Product presented in the E-commerce area ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA indicates whether the same:

it is available in its own warehouses;
it is not available in its warehouses;
it is available "on request";
cannot be purchased online.

Due to the possible simultaneous access to the Site by multiple users and the time elapsing between loading the web page and placing it in the cart, the actual availability of individual Products may vary. The Site verifies the actual availability of the Products purchased and notifies the Customer of any supervening availability of one or more products before the conclusion of the order procedure.

ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA explicitly reserves the right not to indicate the availability of the Products presented within the E-commerce.

ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA may not process purchase orders that present incomplete or incorrect data or in the event of unavailability of the Products.

The type of Products and /or Services published and their availability may vary at any time without this implying any responsibility of ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA towards the Customer.

The indication relating to the availability of the Products and / or Services is not binding, it being understood that the Products indicated as "not available" cannot be ordered by the Customer.

If in correspondence with a Product and/or a Service there is an indication available "on request" it means that this Product, at that time, is not immediately available, but that it can still be ordered.

In the event that the Products and / or Services presented on the Site are no longer available or on sale at the time of sending the Order Form and ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA is not, consequently, in the conditions to follow up to the purchase offer, ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA will proceed within 15 days from the date of the order to inform the Customer of this circumstance by email, alternatively offering a full refund of the sum previously paid, or sending only the quantity available and partial refund.

6. Cancellation and modification of the Order

ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA, following unforeseen logistical and organizational difficulties, may cancel the order by notifying the Customer via e-mail or, upon agreement with the same, change the day and time of delivery.

7. Archiving of orders

ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA will keep all orders received from Customers in digital and / or paper format, according to adequate criteria of confidentiality and security. For any copies or other requests, the Customer may contact ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA at the following address: info@magnogaudiofirenze.it

The Customer is however invited to file the order receipts on an appropriate durable medium, in addition to these General Conditions.

8. Prices

The prices of the Products and/or Services and the related delivery costs may be subject to updates and are to be understood as inclusive of VAT, where applicable.

If the price of a Product and/or a Service is discounted according to the discount percentage indicated, this indication will refer to the price charged on the Site the day before the discount.

The prices of the Products and/or Services, including taxes and duties, are indicated in the product sheet. Shipping costs, included in the total cost shown in the Order Form, are charged to the Customer in a variable lump sum based on the overall volume of the shipment. The latter will be free for orders over € 200 for Italy, € 300 for Europe, € 350 for the rest of the world.

The prices of the Products and/or Services are valid until the purchase procedures are completed.

9. Terms of payment

The Customer can make the payment of the price due by:

Credit card
Bank transfer
Local Payments
Google Pay
Apple Pay

ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA reserves the right to vary or implement, at any time, the means of payment that can be used by the Customer, it being understood that those published on the Site at the time the order is sent by the Customer will be considered usable.

Credit card

In case of payment by credit card, once the credit card details have been verified and the authorization to charge from the company issuing the credit card used by the Customer has been received, the Customer will be charged the price on the Form order.

The credit card data, such as the card number, the expiration date and the CVV code, entered by the Customer to pay for the order, are protected and are sent directly to the banking company that manages the payments. Payment is made directly on a secure server, with SSL encryption key in order to guarantee the absolute security of the transaction.

By clicking on the "Save" box, the Customer accepts that the credit card number and its expiration date will be kept and stored for the following orders.

Bank transfer

In case of payment by bank transfer, the order will be handled only after confirmation of the full amount credited.

Local Payments

Payments are managed independently by third party services. This Website does not collect payment data - such as credit card numbers - but receives a notification once the payment is successful. The information provided will not be shared with ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA, but will be managed directly by the application itself. ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA will in no way be responsible for delays and/or damages caused during the reimbursement phase.

Payments are available in the following countries:

- Bancontact: Belgium

- EPS: Austria

- Giropay: Germany

- iDEAL: Netherlands

- Klarna Pay now / SOFORT: Austria, Belgium, Germany, Italy, Netherlands, Spain, United Kingdom

- MyBank: Italy

- P24: Poland

Apple Pay

Google Pay
Payments are managed independently by third party services. This Website does not collect payment data - such as credit card numbers - but receives a notification once the payment is successful. The information provided will not be shared with ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA, but will be managed directly by the application itself. ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA will in no way be responsible for delays and/or damages caused during the reimbursement phase.

In no case may the price of the Products and/or Services vary according to the chosen payment method.

10. Shipping and delivery of the Products

Shipping is offered worldwide, subject to the legislative restrictions of the destination country.

ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA is not required to ship the Products until it has received payment of the price including shipping costs; once payment has been received, ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA will ship the Products within ten (10) non-working days.

ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA guarantees the shipment of the Products by express couriers selected according to the Product and the place of destination.

The delivery of the Products will be carried out according to the methods, times and address indicated in the order receipt.

The Customer can check the status of orders thanks to the "Order Tracking" function provided by the courier chosen for delivery and available in the Reserved Area. This verification can be carried out by the Customer only after the shipment of the Products.

The delivery methods and terms indicated in the order receipt are not to be considered in any way binding for ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA which, in any case, undertakes to promptly inform the Customer of any delays or impediments by sending an e-mail communication. to the address connected to the Customer.

If the delay in delivery is more than ninety (90) days compared to what is indicated, the Customer will have the right to terminate the Agreement.

11. Verification of the integrity of the product

The Customer is required to verify, at the time of delivery of the Product, that the packaging and/or the packaging and/or the Products are intact, not damaged or altered.

The Customer is also required to verify the integrity of the Product labels at the time of delivery of the Products.

Any damage to the packaging or packaging of the Products must be immediately detected by the Customer through the acceptance of the package subject to the proof of delivery by the courier, and must also be communicated within forty-eight (48) hours of receipt to ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA, by registered letter with return receipt or certified e-mail.

Otherwise, and in particular, once the courier's document has been signed without any dispute, the package will be considered received without any reservation.

Special packaging, if requested, must be approved by ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA and their cost will be borne by the Customer and declared in the Order Form or, if requested later, upon sending the Order Form, but in any case before shipping, this cost will be communicated in writing by ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA.

The Customer is required to read the instructions for the correct storage of the Products as reported on the labels of the Products themselves. In particular, the Customer is required to store the Products in a cool and dry environment, away from any sources of heat or excessive exposure to light sources. The Customer is aware of the flammability of the Products. The Customer is also required to view the list of ingredients of the Products, as they contain potential allergenic substances. The Customer is required to observe the special precautions provided for in the labelling for proper use of the Products, in particular avoiding excessive use of the same. The Customer is required to check the minimum duration or expiry date provided for by the labelling and/or packaging of the Products. It is understood that the Products may lose their original characteristics once the period indicated in the labelling of the Products has elapsed.

12. Product Warranty Requests

Each Product sold through the Site is subject to the legal guarantee, provided directly by ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA, within the terms of the law equal to 2 (two) years from the date of delivery.

The warranty must be asserted directly by the Customer within two months of the discovery of the defect, by sending ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA a registered letter with return receipt or certified e-mail, to the address in the introduction, indicating the defect found. For this reason, the Customer is required to keep the proof of purchase of the Product.

The warranty will not apply in the event of a modification to the Product, in the event of inappropriate use of the Product or in the event of failure to comply with the maintenance rules of the Product itself.

13. Guarantees offered

After reporting the lack of conformity, ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA reserves the right to offer the Customer suitable remedies available.

In the event of a lack of conformity, the Customer has the right, without charge, to the replacement or termination of the Contract concluded, in accordance with what is defined below.

Replacement

For the purpose of restoring the conformity of the Product, the Customer can request replacement.

ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA may refuse to bring the Products into conformity if replacement is impossible or if the costs it would incur are disproportionate, taking into account all the circumstances of the case.

In order to replace the Product, the Customer must communicate the following information to ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA: lot number of the Product; photographs depicting the Product. ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA may reserve the right to request further information from the Customer for the purpose of exercising the right of replacement.

The replacement is carried out:

at no cost to the customer;
within a reasonable period of time;
without significant inconvenience for the customer.

If it is necessary to remedy the lack of conformity by replacing the Products, the Customer must make them available to ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA, according to the procedures defined by ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA, who will take back the replaced Products at his own expense.

The shipping costs for the purposes of exercising the guarantees defined here are borne by ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA, who may decide, at its own discretion, the carrier to be used and the shipping methods themselves. The Customer, on his part, is required to comply with the shipping conditions defined by ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA.

Resolution

If the replacement is impossible or excessively expensive, the Customer may request the termination of the Contract by means of a specific communication by registered letter with return receipt or PEC to be sent to ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA at the addresses indicated above.

If the Customer terminates the Agreement in whole or in part or in relation to only some of the Products:

a) must return the Products, at the expense of ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA;
b) ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA will refund the Customer the price paid for the Product after receipt of the goods.

14.Re-credit

Any crediting of sums due under the guarantee will be made by ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA within a reasonable time, in accordance with the Contract, using the same tool used by the Customer for the conclusion of the Contract itself, unless the Customer has expressly communicated otherwise to ELLEFFE REPRESENTATION OF LUCA FISICHELLA.

15.Right of withdrawal

The Customer has the right to freely withdraw from the Contract concluded with ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA without indicating the reasons and without any penalty or increase in expenses or costs within fourteen (14) days, starting from the day on which the Customer or a third party, other than courier, acquires physical possession of the Product. The date indicated on the courier's delivery document will prevail.

The right of withdrawal must be exercised by the Customer by sending ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA a written communication, by e-mail or ordinary mail, containing the manifestation of the will to exercise the right of withdrawal as well as:

the indication of the order number that gave rise to the Contract from which you intend to withdraw;
the Product code;
the number of pieces of the ordered Product;
Product photography;
the date of the order;
delivery date;
the name of the buyer;
the address of the buyer.

In order to comply with the withdrawal deadline, it is sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period which must necessarily be confirmed by registered letter with return receipt or certified e-mail within 48 (forty-eight). subsequent hours.

In case of exercise by the Customer of the right of withdrawal, the latter is required to return the Products to ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA without undue delay and in any case within fourteen (14) working days from the date of the notice of withdrawal. The deadline is thus met if the Customer sends back the Products before the expiry of the period of fourteen (14) days from the sending of the notice of withdrawal.

The Products must be returned to the following address:

Magno Gaudio

Via Maggio 45r

50125 Florence

Italy

If the Customer withdraws from the Contract, all payments made in favor of ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA will be reimbursed, including the shipping costs incurred, without undue delay and in any case no later than 14 (fourteen) days from the day on which ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA has been informed of the decision to withdraw from the Contract.

Refunds will be made using the same payment method used for the initial transaction, unless the Customer has expressly communicated otherwise to ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA.

The refund may be withheld by ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA until receipt of the Products or until the Customer demonstrates that he has returned the Products.

The related costs relating to the return of the Products are entirely borne by the Customer.

The Product must be returned intact and in its original packaging. If the Customer exercises the right of withdrawal in a way that does not comply with the methods and terms referred to in this article, he will not be entitled to a refund.

If the Products are returned to ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA by the courier with the cause specified "unknown address", the Customer will be contacted by ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA and can choose whether to have the order sent again, if the Product is still available, or have the amount already paid refunded.

ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA, if the order is made up of several Products, reserves the right to proceed directly with the refund of the amount paid by the Customer if more Products of the same Order Form have been returned to ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA specified the cause "unknown address".

If the cause of the return of the Products to ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA by the courier is "unknown address", (package) "not collected" or (package) "refused", ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA does not guarantee the possibility for the Customer to book the same Products if the latter are out of stock, thus being able to proceed with the refund of the order.

If, in these last three cases, the impossibility of delivery is due to a fault attributable to the Customer, ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA reserves the right to charge the return shipping costs to the Customer.

The Customer's right of withdrawal is excluded if the Products are:

a) made to measure and / or clearly personalised;
b) are likely to deteriorate or expire rapidly;
c) are sealed goods which, opened after delivery, do not lend themselves to being returned for reasons of hygiene or health protection;
d) after delivery, by their nature, inseparably mixed with other goods;
e) without lid and / or cap.

16.Major force

The execution of the services by ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA may be suspended in the event of the occurrence of a fortuitous event or force majeure that prevents or delays its execution. For example, but without limitation, war, riots, uprisings, strikes, pandemics and supply problems attributable to third party suppliers are considered as such. ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA will inform the Customer of the occurrence of the fortuitous event or force majeure within seven (7) days from the occurrence of the same. In the event that the suspension of the service should be prolonged for a period exceeding 15 days, the Customer will have the possibility to cancel the order placed and will be reimbursed for the amounts already paid.

17. Applicable law, dispute resolution and competent court

The Contract is governed by Italian law.

For any dispute that may arise in connection with the Contract, Customers may activate an out-of-court dispute resolution procedure in compliance with the requirements set out in Articles. 141 and ss. of the Consumer Code. Customers also have the right to use the online dispute resolution procedure available on the European platform https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=IT

In any case, the Customer has the right to take ordinary action and in this case the mandatory territorial jurisdiction will be that of the judge of the place of residence or domicile of the Customer, if located in the Italian territory.

18.Complaints

For any complaint, please contact ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA directly, at the addresses indicated in the introduction.

19. Privacy

ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA will proceed to the processing of the Customer's personal data in compliance with the current legislation on privacy, as better specified in the privacy policy published in the following section of the site ......... and of which the Customer is required to take vision.

20.Contact addresses

It is possible to contact ELLEFFE RAPPRESENTANZE DI LUCA FISICHELLA directly, for any need, as follows:

Tel. +39 0559367202

Email info@magnogaudiofirenze.it

Florence, 19 August 2022.